Privacy Policy

Effective Date: September 27, 2025

At Emigrate24 Services LLC (“Emigrate24,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website (www.emigrate24.com), engage with our migration and investment services, or interact with us through other channels. We comply with the UAE’s Federal Decree-Law No. 45/2021 on the Protection of Personal Data and other applicable regulations to ensure transparency and trust.

This policy applies to all users, including individuals seeking UAE residency through property investment, work migration, or business setup, as well as visitors to our website. If you have any questions, please contact our Data Protection Officer at [email protected].

1. Information We Collect

We collect personal data to provide tailored migration and investment services, process visa applications, and enhance your experience with Emigrate24. The types of data we collect include:

Personal Identification Information: Name, date of birth, nationality, passport details, Emirates ID (if applicable), and contact details (email, phone number, address).
Financial Information: Payment details (e.g., credit card or bank account information) for processing service fees or property purchases, and proof of financial stability for visa applications (e.g., bank statements for Green or Golden Visa).
Professional Information: Job title, employment history, qualifications, or professional certifications required for work visa or self-employment applications.
Website Usage Data: IP address, browser type, device information, pages visited, and cookies to improve website functionality and track user preferences.
Other Documents: Criminal record certificates, attested educational degrees, marriage or birth certificates (for family sponsorship), and medical test results as required by UAE authorities (e.g., MoHRE, ICP).

How We Collect Data

Directly from You: When you fill out forms on our website (e.g., consultation requests, investment plan applications), contact us via email or phone, or provide documents during visa or property processes.
Automatically: Through cookies, analytics tools (e.g., Google Analytics), and server logs when you browse our website.
From Third Parties: From UAE government bodies (e.g., Dubai Land Department, ICP), employers, or real estate partners, with your consent or as required for service delivery.

2. How We Use Your Information

We use your data to deliver high-quality migration and investment services, comply with legal requirements, and improve our operations. Specific purposes include:

Service Delivery: Processing visa applications (e.g., Investor Visa, Golden Visa, work permits), facilitating property purchases, and providing business setup support.
Communication: Responding to inquiries, sending updates about your application status, or providing tailored investment advice.
Legal Compliance: Sharing data with UAE authorities (e.g., DLD, MoHRE, ICP) to meet visa, residency, or real estate regulations.
Website Optimization: Analyzing usage patterns to enhance user experience and website functionality.
Marketing (Optional): Sending newsletters or promotional offers about our services, only with your explicit consent.

We ensure that data usage is limited to what is necessary and aligned with the purposes for which it was collected.

3. Legal Basis for Processing Data

We process your personal data based on the following legal grounds, as per UAE’s Federal Decree-Law No. 45/2021:

Consent: When you voluntarily provide data (e.g., through forms or consultation requests) or opt-in to marketing communications.
Contractual Necessity: To fulfill our obligations under service agreements, such as processing visa applications or property transactions.
Legal Obligation: To comply with UAE regulations, including data sharing with government bodies for visa or Emirates ID issuance.
Legitimate Interests: For improving our services, analyzing website performance, or preventing fraud, provided your rights are not overridden.

4. Data Sharing and Disclosure

We may share your data with authorized parties to deliver services or meet legal requirements, including:

UAE Authorities: Dubai Land Department (DLD), Ministry of Human Resources and Emiratisation (MoHRE), Federal Authority for Identity and Citizenship (ICP), and General Directorate of Residency and Foreigners Affairs (GDRFA) for visa and residency processing.
Service Providers: Real estate developers, legal firms, or payment processors, bound by confidentiality agreements and UAE data protection laws.
Employers or Sponsors: For work visa applicants, data is shared with sponsoring employers to secure work permits.
With Your Consent: For additional services (e.g., marketing partners) or family sponsorship applications.

We do not sell, rent, or share your data with third parties for purposes unrelated to our services. All data transfers comply with UAE data protection regulations.

5. Data Security

We implement industry-standard measures to protect your data from unauthorized access, loss, or breaches, including:

Encryption: SSL/TLS encryption for website data transmission and secure storage of sensitive information.
Access Controls: Restricting data access to authorized personnel only, with strict authentication protocols.
Regular Audits: Conducting security assessments to identify and address vulnerabilities.
Secure Servers: Storing data on UAE-based or compliant international servers with robust firewalls.

Despite our efforts, no system is completely secure. In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by UAE law.

6. Your Data Protection Rights

Under UAE’s Federal Decree-Law No. 45/2021, you have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Correction: Update or correct inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention requirements (e.g., visa records).
Restriction: Limit how we process your data in certain circumstances.
Objection: Object to data processing for marketing or other purposes based on legitimate interests.
Data Portability: Request a transferable copy of your data in a structured format.

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days, as per UAE regulations. Note that some rights may be limited if they conflict with legal obligations (e.g., retaining visa application records).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and analyze usage. Types include:

Essential Cookies: Enable core website functions (e.g., navigation, form submissions).
Analytics Cookies: Track site performance and user behavior (e.g., via Google Analytics).
Marketing Cookies: Deliver personalized ads, only with your consent.

You can manage cookie preferences through your browser settings or our website’s cookie banner. Disabling cookies may affect site functionality.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by UAE law:

Service-Related Data: Kept for the duration of your engagement with us (e.g., visa or property processes) and up to 5 years post-service, as per UAE regulatory requirements.
Website Usage Data: Retained for up to 2 years for analytics purposes.
Marketing Data: Kept until you withdraw consent or opt out.

After retention periods, data is securely deleted or anonymized unless further retention is legally required.

9. International Data Transfers

If you are outside the UAE, your data may be transferred to our UAE-based servers or trusted international partners (e.g., cloud providers). We ensure all transfers comply with UAE data protection laws and include safeguards like Standard Contractual Clauses or equivalent measures.

10. Third-Party Links

Our website may link to external sites (e.g., dubailand.gov.ae, u.ae) for additional resources. We are not responsible for the privacy practices or content of these sites. Review their policies before sharing data.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or operational practices. Significant changes will be communicated via email or a website notice. The latest version is always available at www.emigrate24.com/privacy.

Last Updated: September 27, 2025

12. Contact Us

For questions, concerns, or to exercise your data protection rights, contact our Data Protection Officer:

Email: [email protected]
Phone: +971 4 123 4567
Address: Office 123, Business Tower, Sheikh Zayed Road, Dubai, UAE

We aim to respond within 24 hours during business days (Sunday–Thursday, 9:00 AM–6:00 PM UAE time). For complaints, you may also contact the UAE Data Protection Authority via u.ae.

13. Our Commitment to You

At Emigrate24, we value your trust and are dedicated to safeguarding your personal information. Whether you’re exploring UAE residency through property investment, pursuing a work visa, or setting up a business, we ensure your data is handled with care and in compliance with UAE laws. Thank you for choosing Emigrate24 as your partner in navigating the UAE’s opportunities.

Emigrate24 Services LLC
Your Gateway to a Secure Future in the UAE